Section XV

Troubleshooting the TM-D1000

 AUX- I can’t hear any effects! 

    1. Do you have AUX sends available? If you are in RECORD mode, the answer is no. Read the section entitled "BUSS+AUX=4" for more information on this. If you haven’t changed the board from the factory defaults, then don’t worry about that right now.
    2. There are three different places where you can have control of your effects. Each channel has an individual effect sends feed a master send, and the effect has to return somewhere.
      1. Is the effect level up on that channel? Press CH SEL of the channel you are trying to add the effect to.. then press PARAM SEL until the AUX light turns green. Make sure you have a good amount of level send. (The number goes from 0 to 100. To be sure, crank that level up to around 75 or higher.)
      2. Is the effect send master level up? That would be the black fader in the lower right. Make sure that is up to at least the shaded area. In fact, move the fader up and down back into position just in case you have a snapshot assigning a volume to a value other than what your fader shows.
      3. Is the effect return level up? This depends on where you have the effect level returned to. If you are using internal effects, it would be either returned to the EFFECT RETURN or AUX INPUT. Make sure those levels are up. Again, move the dials to make sure a snapshot hasn’t assigned a lower volume for you.
    1. Make sure you have the effect returning properly. To check the return routing of these effects:
      1. Press SHIFT and PARAM SEL simultaneously. The top line of the screen should read OPTION. If it doesn’t, press ESCAPE until it does.
      2. Rotate the DATA ENTRY dial to SETUP. Press ENTER.
      3. Rotate the DATA ENTRY dial to EFFECT RETURN INPUT/ASSIGN. Press ENTER. If the screen does not show "EFFECT 2", then rotate the DATA ENTRY wheel until it does. Press ENTER to select that input.

AUX- I assigned two effects loops, and I can’t hear the second effect!  

    1. Did you assign a return for the second effect?
      1. Press SHIFT and PARAM SEL simultaneously. The top line of the screen should read OPTION. If it doesn’t press ESCAPE until it does.
      2. Rotate the DATA ENTRY dial to SETUP. Press ENTER.
      3. Rotate the DATA ENTRY dial to AUX INPUT SELECT. Press ENTER. If the screen does not show "EFFECT 1", then rotate the DATA ENTRY wheel until it does. Press ENTER to select that input.

BUSS- I can’t assign my channels to a buss!

    1. The group selection buttons, EQ and Direct Output double as MMC transport controls. If the LOCK light is lit, that means those controls are "locked" as transport controls. To unlock them and return them to their original functions, double-click the shift key. The LOCK light should turn off.
    2. Do you have any busses enabled? Read the BUSS+AUX=4 section about configuring the mixer’s busses and auxiliary sends.

Digital Input A- I plugged a device into my digital input, but I’m not getting any signal!

    1. Do you have the right format of input assigned? To check the input format:
      1. Press SHIFT and PARAM SEL simultaneously. The top line of the screen should read OPTION. If it doesn’t press ESCAPE until it does.
      2. Rotate the DATA ENTRY dial to SETUP. Press ENTER.
      3. Rotate the DATA ENTRY dial to DIGITAL INPUT FORMAT. Press ENTER.
      4. Select the appropriate input format. For, AES/EBU, rotate to XLR. For, SPDIF input, rotate to RCA.
    1. Do you have the digital input assigned anywhere? See the configurations section for information on routing signal to a channel, EFFECT RETURN, or AUX RETURN.

 Digital Outputs- I’ve connected my digital output to an external digital device, but it’s not getting any signal!

    1. Do you have the right format of output assigned? The lights just above the master fader will indicate whether the outputs are designated as AES/EBU or SPDIF. If the signal is output as AES/EBU, the light turns on. If not, the light is out. To change the output format:
      1. Press SHIFT and PARAM SEL simultaneously. The top line of the screen should read OPTION. If it doesn’t, press ESCAPE until it does.
      2. Rotate the DATA ENTRY dial to SETUP. Press ENTER.
      3. Rotate the DATA ENTRY dial to DIGITAL OUTPUT FORMAT. Press ENTER.
    1. Do you have the appropriate signal assigned to that output?
      1. Press SHIFT and PARAM SEL simultaneously. The top line of the screen should read OPTION. If it doesn’t, press ESCAPE until it does.
      2. Rotate the DATA ENTRY dial to SETUP. Press ENTER.
      3. Rotate the DATA ENTRY dial to DIGITAL OUT A:B. Press ENTER. Rotate the dial to show the appropriate output assignments.
    1. Is there any level being assigned to that output?
      1. Press the monitor select buttons in the master section to determine if anything is being sent to that output. (i.e. BUSS/AUX 1-2, 3-4, etc.)
    1. The TM-D1000 has digital outputs. Did you connect your external device to the correct one?
    2. Did you go into the digital port on your digital device?

 Direct Output- when I push the DIRECT OUTPUT button, it doesn’t light up and doesn’t route my signal

    1. The group selection buttons, EQ and DIRECT OUTPUT double as MMC transport controls. If the LOCK light is lit, that means those controls are "locked" as transport controls. To unlock them and return them to their original functions, double-click the shift key. The LOCK light should turn off.

 Dynamics- When I try to engage one of the dynamic processors, it removes one of the others I’ve already assigned.

    1. Do you have any processors left? Right out of the box, the board is capable of up to 4 dynamic processors. If you have the extra effects board, you are then capable of up to 8.
    2. What software version do you have? Version 1.14 and earlier assigned processor 1, then 2, then 3, then 4, then 1, then 2 (and so on.) This was changed to pull from the available processors in version 1.18 and later. Contact TASCAM Technical Support at (323) 726-0303 to receive a software update. To check your software version:
      1. Press the Option Monitor.
      2. Press the DATA ENTRY dial down until the top line reads SYSTEM.
      3. Turn the DATA ENTRY wheel all the way to the right. The system software version should be displayed.

EQ- I’m making adjustments to the EQ, but I’m not hearing any changes

    1. Do you have the right channel selected? Sometimes users forgot to press CH SEL of the appropriate channel strip, and are actually adjusting the EQ of a channel not in use. Make sure the CH SEL button is lit for channel you are working on.
    2. The EQ may not be engaged. See if the EQ light above channel 6 is lit. If not, the EQ is not engaged. Press the EQ button to engage the EQ.

EQ- I’m pressing the EQ in/out switch, but the EQ isn’t engaging 

    1. The group selection buttons, EQ and Direct Output double as MMC transport controls. The LOCK light is probably lit, indicating that those controls are "locked" as transport controls. To unlock them and return them to their original functions, double-click the shift key. The LOCK light should turn off. 

EQ- When I EQ a channel the way I like it, the channel overloads.

    1. Boosting EQ actually increases the level of the signal. This boost can take the signal to the point of overloading the channel. For, this reason, we have included a digital pad to reduce the signal level before it hits the EQ stage. This way, it will not overload the channel.

Error Messages: 

    1. Error! No Signal… (Name of the digital port i.e. TDIF-A, D in A, etc.)
      1. This means you have a digital input set as a word clock master, but there is no information coming from it. The master unit could either be disconnected or turned off.
      2. Warning! Emphasis On…( Name of digital port i.e. TDIF-A, D in A, etc.) -
      1. This means you have a digital input set as the word clock master, and that master source has just switched its sample rate. Press Escape to leave this screen. There is no action required when this message comes up; it simply informs you that your sample rate has changed. (The TM-D1000 automatically changes sample rate to match the master clock.)
    1. Error! Fs Clock Error> Internal -
      1. This means that you have a Word sync port set as the word clock master, but there is no information coming from it. The master unit could either be disconnected or turned off. The TM-D1000 now resolves to its internal clock.
    1. Error! MMC System not closed -
      1. This means that MMC information is being sent to a recorder, but there is not two-way communication. See the MIDI Implementation section for more information on open/closed MIDI loops, and how to set them.

 Option Cards- I installed my FX-D1000 and /or IF-TD1000 expansion cards, and the mixer won’t address them and /or freezes up.

    1. You need to have software version 1.18 later to support those cards. The cards shipped with the software update on an E-PROM. To check your software version:
      1. Press Option Monitor.
      2. Press the DATA ENTRY dial down until the top line reads SYSTEM.
      3. Turn the DATA ENTRY wheel all the way to the right. The system software version should be displayed.
    1. The card’s ribbon cable may not be seated properly. Check that connection to make sure it is on all the way.

 Output- I’m not hearing my mix properly –OR- not at all.

    1. Is your monitor system plugged into the Monitor Output of the mixer? (Not the Stereo Output.)
    2. Do you have L/R button pushed down? (Located above the Monitor Level control.)
    3. Is there any level showing in the meter? If not, then there is nothing feeding the output. Solution: ADD SOME SIGNAL!!!

 Output- My pan controls aren’t panning anywhere! –OR- Everything’s in mono!

    1. The MONO phase compatibility switch is pushed down. (Located above the Monitor Level control.) Push it again to disengage it.

 Output- There is a lot of static coming from the mixer.

    1. The word clock chain is not functioning properly. Determine which part of your digital set-up is the master, and verify that the units are set up properly for that. (See Master Clock Set-up, in Section III.)

 TDIF- I plugged my TM-D1000 and DA-38/DA-88/DA-98 together with a TDIF cable, but no signal is passing.

    1. Make sure you plugged the TDIF cable into the TDIF port of the DA-38. There are 2 other identical 25 pin D-SUB connectors on the back of the DTRS machines. ( The other two are for analog input and output.) The TDIF cable should be plugged into the jack that says "TDIF" just above it.
    2. Make sure that digital input is selected on your MDM. There should be a button labeled Digital In, or Digital Input on your machine.
    3. Make sure you used an authentic TASCAM or Cable-Up TDIF cable. Computer cables will not work, due to different wiring configurations on the connectors. Also, some other cable companies have made TDIF cables that are not wired properly.

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